Why Choose Solid Technology Solutions?
7 Big Reasons Why Businesses in Alberta Outsource Their Computer IT Support To Us:
1. We know Healthcare.
In 2009, we started working with our first Primary Care Network. Since then, we have partnered with 10 more PCN’s, representing 11 of the 41 PCN’s in Alberta. We also work with several specialists, general practitioners and other healthcare related organizations. Through these partnerships, we have learned how the different healthcare organizations work and how to best support their people and their technology needs.
2. We know the Alberta Health Information Act (HIA) and its requirements.
In many ways, HealthCare clients are not typical IT clients. The governance and security expectations that are inherent of the Alberta Health Information Act and Privacy laws make it clear that there is more to consider than just infrastructure and user support. To that end, as experienced Information Managers, we know what is expected of us. We understand the inherent risks around privacy and have implemented best practices and strategies that mitigate risk, while keeping people productive.
3. We partnered and developed PerformPCN.
In 2016, we partnered with one PCN to develop performPCN. Initially, perfromPCN was created to manage KPI’s related to Alberta Health Services Schedule B performance indicators. Since then performPCN has been fully implemented as a performance management tool for a number PCN’s and is continuing to gain the attention of other PCN’s around the province.
4. We value professionalism and relationships.
We understand the importance of building relationships and we work hard to build all relationships based on trust, mutual respect and effective communication. From our Client Services team in the call center to our Professional Service’s onsite technicians to our procurement and administration people, we all strive to be professional, prompt and courteous when working with any of our client needs.
5. We developed and use our 5QI (5 Step Quality Improvement) process.
The 5QI process was developed as a systematized process to better demonstrate quality improvement and value of services. The five steps to the 5QI process are Audit, Review, Strategize, Initiatives and Budgets. Routinely, each of these steps play an important role in managing complex networks and systematically demonstrates quality improvement metrics and proper business planning.
6. Simple, Reliable, Secure.
With technology, real value is evident when technology performs as expected and it is reliable. To this end, we only use industry proven products that are reputable in the SMB and enterprise markets. Further, our staff are continually participating in training to remain current on both technology and trends in the industry. The result is that our work is always in compliance with industry best practices and the standards intended by the manufacturer.
7. We deliver peace-of-mind IT Services.
Probably the single most common feedback we hear from client testimonials. Repeatedly, our client’s emphasis peace-of-mind IT services; a testament to our technicians’ abilities, our responsiveness and our processes.
Exceeded all expectations
We developed a great partnership with Solidtech initially through a development project. Their dedication to customer service and taking the time to understand our vision exceeded all expectations.
Luke Brimmage, MBA
Executive Director, Aspen Primary Care Network
Peace of Mind
The biggest benefit in using Solid Tech is Peace of mind; we know when something goes wrong, there is a dedicated team who will find a solution. SolidTech works hard to know and understand our staff and our organization.
Office Manager, Edmonton North Primary Care Network
Worry-free professional IT support
SolidTech and team is not only an extremely capable IT support company, but they have a proven track record of being able to blend approachability and professionalism.
General Manager, Sherwood Park Primary Care Network